OnArrival agentsOnArrival support
Help with flights and hotels your agent books through OnArrival, in ChatGPT, Claude or any other agent.
How long is a fare held?
For 12 minutes, and the payment page counts it down. Nothing is booked or charged until you pay. If the hold lapses, go back to your chat and ask to book it again.
Where do I pay?
On OnArrival's payment page, which hands off to Razorpay. Your agent never sees your card details.
Which ChatGPT and Claude plans work?
ChatGPT needs Plus, Pro, Business, Enterprise or Edu, on the web. Claude works on every plan; the Free plan allows one custom connector.
Changes, cancellations and refunds
Our team handles them. Email us with your booking ID, which starts with ONA.
Disconnect an agent
Disconnect it under Your agents in your account, or remove OnArrival from your agent’s settings.